Top 25 Call Center KPIs - 2016 Extended Edition
The Top 25 Call Center KPIs – 2016 Extended Edition report compiles the most popular 25 KPIs used by Call Centers worldwide throughout 2009 and 2015. One of the most important benefits that this report brings is an international perspective on the most popular Call Center KPIs. They provide quantifiable measurement of the main components that lead to a successful implementation of call center strategies.
The Top 25 Call Center KPIs – 2016 Extended Edition provides a complete hands-on experience in working with KPIs as it contains not only 2 pages of detailed documentation for each KPI, but also interesting articles on best practices in terms of KPI selection and documentation.
By emphasizing the use of KPIs today, the Top 25 Call Center KPIs – 2016 Extended Edition is a valuable resource for any professional looking to refresh an existing performance measurement system or to promote the use of KPIs in the organization. The report is meant to provide the reader with the following:
Unique insights into the smartKPIs.com community profile as per country breakdown, organization size, industry affiliation, job title, managerial role, and performance related job titles.
A new and enhanced design for the KPI Documentation Form that reveals an unparalleled two pages’ format:
The Top 25 Call Center KPIs list not only itemizes the Top 25 Call Center KPIs on smartKPIs.com, as per the popularity of the selected indicators on the online community platform, but also provides comprehensive insight into the call center industry overall.
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