Top 10 Customer Service Key Performance Indicators

Key Performance Indicators (KPIs) are today some of the most popular management tools as they are used to understand, learn, and improve performance across industries, departments, and teams.

The Top 10 KPIs Series is a collection of posters that brings together an overview of how KPIs are measured in practice nowadays, by combining input from the smartKPIs.com community with research and analysis from The KPI Institute`s editorial team.

The Top 10 KPIs posters are developed based on the number of views each KPI receives on smartkpis.com from our community of more than 100,000 members. This free resource is valuable to promote the usage of KPIs in your organization or department!