The Top 25 Customer Service KPIs – 2020 Extended Edition
The Top 25 Customer Service KPIs – 2020 Extended Edition report compiles the most popular 25 KPIs used by Customer Service divisions throughout 2016 and 2020. One of the most important benefits that this report brings is an international perspective on the most popular customer service KPIs. They provide quantifiable measurement of the main components that lead to a successful customer service strategy implementation.
The Top 25 Customer Service KPIs – 2020 Extended Edition provides a complete hands-on experience in working with KPIs as it contains not only 2 pages of detailed documentation for each KPI, but also interesting articles on best practices in terms of KPI selection and documentation.
By emphasizing the use of KPIs today, The Top 25 Customer Service KPIs – 2020 Extended Edition is a
valuable resource for any professional looking to refresh an existing performance measurement system
or to promote the use of KPIs in the organization.
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