Performance Improvement Audit

The Performance Improvement Audit is a comprehensive advisory service meant to provide an objective assessment of the performance improvement capability within an entity (organization, division, department or team). The audit offers insights into the client’s processes, instruments and policies by comparing them with best practices in performance improvement.

The service relies on 3 instruments:

1. The Performance Improvement Maturity Model – a questionnaire meant to assess key aspects of the performance improvement capability.
2. Internal Documents Analysis – a team of subject matter experts is responsible for reviewing internal documents like KPI lists or reports, scorecards, dashboards, data gathering process maps.
3. Interviews with Key Stakeholders – the purpose of the 30 minutes interview with key stakeholders is to gain more insights into how processes and tools are deployed in practice.

After assessing the insights provided by each instrument, the entity can fall into one of the below maturity levels and discover how it can exceed to the next level:

1. Initial 
2. Emergent
3. Structured
4. Integrated
5. Optimized