Mystery Shopping
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In order to better assess the level of the service delivered by your organization, we recommend the undertaking of a mystery shopping evaluation. Based on your business’ typology, we will propose a set of standards for the evaluation. You can add or eliminate evaluation criteria, depending on your needs.
The evaluation can be:
- Face to face
- Over the telephone
- On-line
The outcome of this process will be a report with the major findings (standards met + comments), as well as the transcriptions of the phone / chat conversation with your customer service people. The report will also include recommendations for service improvement.
Online Purchasing Instructions
![Online Purchasing Instructions](/pub/media/theme/product/Online_Instructions-5.png)
![Online Purchasing Instructions](/pub/media/theme/product/Online_Instructions-1.png)
Choose a product and add it to the cart
![Online Purchasing Instructions](/pub/media/theme/product/Online_Instructions-2.png)
Add more products or proceed to checkout
![Online Purchasing Instructions](/pub/media/theme/product/Online_Instructions-3.png)
Fill in all the information and finalize the order
![Online Purchasing Instructions](/pub/media/theme/product/Online_Instructions-4.png)
Check your email for confirmation and details