Live Online Certified KPI Professional

Introduction

KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports. This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the real business environment.

Benefits 

• Support decision making by accessing relevant performance data;
• Expand your business network by becoming a member of the international Certified KPI Professionals Community.
• Access an innovative learning experience based on a 3 stage educational process;
• Use pre-populated tools to facilitate the implementation of a KPI Measurement Framework in your organization by receiving 10+ templates used in working with KPIs;
• Access an innovative learning experience based on a 3 stage educational process;
• Expand your business network by becoming a member of the international Certified KPI Professionals Community.

Learning objectives 

• Differentiate between objectives, KPIs and initiatives;
• Understand KPI selection in different contexts;
• Apply best practice techniques to KPI selection;
• Document KPIs in a standardized template;
• Learn when and how to use benchmarking in target setting;
• Optimize the KPI activation and data gathering process.

Day 1 - 4h

 The world of KPIs

• Challenges in performance measurement;

• The value added by KPIs;

• KPIs concept map;

• Governance;

• Organizational levels.

 Understanding KPIs

• KPI related terminology;

• SMART objectives decomposed;

• KPI lifecycle.

 KPI typology

• Leading vs. lagging KPIs;

• Qualitative vs. quantitative KPIs;

• Efficiency vs. effectiveness KPIs.

 KPI Taxonomy

• Interdisciplinary systemic worldview;

• KPI use case scenarios;

• KPI DNA map. 

 Day 3 - 4h

 KPI Selection

• KPI selection for organizational scorecard;

• KPI selection sources;

• KPI selection techniques.

 KPI in Context

• KPI selection for industry;

• KPI cascaded to functional area.

 KPI documentation

• KPI documentation form functions;

• KPI documentation form design;

• KPI documentation process;

• Organizational KPI libraries.

 Working with targets

• KPI documentation process;

• Targets in practice;

• Challenges in working with targets;

• Negative behaviors when setting targets.

 Day 5 - 4h

 Data gathering & Working with data custodians

• Data quality dimensions;

• KPI reporting data sources;

• KPI activation tools;

• KPI activation techniques;

• Guidelines to improving communication with data custodians;

• Community of Practice.

 Data visualization

• Guidelines to designing efficient templates;

• Usability in terms of visual design;

• Scorecard and dashboard design. 

• Best practices in scorecard design;

• Best practices in dashboard design;