Live Online Certified KPI Professional 25-29 August 2024

Introduction

KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports. This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the real business environment.

Benefits

Support decision making by accessing relevant performance data;
Expand your business network by becoming a member of the international Certified KPI Professionals Community.
Access an innovative learning experience based on a 3 stage educational process;
Use pre-populated tools to facilitate the implementation of a KPI Measurement Framework in your organization by receiving 10+ templates used in working with KPIs;
Access an innovative learning experience based on a 3 stage educational process;
Expand your business network by becoming a member of the international Certified KPI Professionals Community.

Learning objectives

Differentiate between objectives, KPIs and initiatives;
Understand KPI selection in different contexts;
Apply best practice techniques to KPI selection;
Document KPIs in a standardized template;
Learn when and how to use benchmarking in target setting;
Optimize the KPI activation and data gathering process.

Agenda

Day 1 - 4h

The world of KPIs

Challenges in performance measurement;
The value added by KPIs;
KPIs concept map;
Governance;
Organizational levels.

Understanding KPIs

KPI related terminology;
SMART objectives decomposed;
KPI lifecycle.

Day 2 - 4h

KPI typology

Leading vs. lagging KPIs;
Qualitative vs. quantitative KPIs;
Efficiency vs. effectiveness KPIs.

KPI Taxonomy

Interdisciplinary systemic worldview;
KPI use case scenarios;
KPI DNA map.

Day 3 - 4h

KPI Selection

KPI selection for organizational scorecard;
KPI selection sources;
KPI selection techniques.

KPI in Context

KPI selection for industry;
KPI cascaded to functional area.

Day 4 - 4h

KPI documentation

KPI documentation form functions;
KPI documentation form design;
KPI documentation process;
Organizational KPI libraries.

Working with targets

KPI documentation process;
Targets in practice;
Challenges in working with targets;
Negative behaviors when setting targets.

Day 5 - 4h

Data gathering & Working with data custodians

Data quality dimensions;
KPI reporting data sources;
KPI activation tools;
KPI activation techniques;
Guidelines to improving communication with data custodians;
Community of Practice.

Data visualization

Guidelines to designing efficient templates;
Usability in terms of visual design;
Scorecard and dashboard design.
Best practices in scorecard design;
Best practices in dashboard design;

Facilitator

Adrian Brudan is the General Manager of The KPI Institute EMEA Region, the global authority on Key Performance Indicators research and education. Adrian is an expert researcher, practitioner and consultant with 6+ years of experience in the deployment and implementation of KPI Management Frameworks.

He has been involved in designing and delivering the Institute’s KPI educational programs, aimed at competency development in the area of Performance Management and Measurement. He specialized in organizational performance measurement and management capabilities assessment using internally researched and developed performance management maturity model frameworks.

As an educator, Adrian has facilitated tens of training courses and advisory programs on performance management subject matters in multiple industry settings ranging from oil & gas industry, utilities and healthcare to airline industry.

As a consultant, he holds valuable experience both in Performance Management, and Project Management. His expertise and knowledge range from the implementation and review of performance management architecture, to KPI Scorecards and Dashboards design.

Part of The KPI Institute consultants’ team since its inception, he was involved in several international projects reviewing performance management architectures for clients in Europe, Middle East, Southeast Asia and Australia.

Reviews

"The course content was very valuable and excellent. We can effectively use the information and methods provided in this course at our job."

Mariam Abdullah Al Darmaki, AMMROC, UAE

"Very insightful to the world of KPIs for beginners and surely enrichful for patrons as well."

Rashed Alketbi, Abu Dhabi National Oil Company, UAE

"The training on KPIs gave me the right understanding about the process, starting with identification, to KPI's alignment, strategy and performance measurement, which will really add value to the organization."

Dhruv Goswami, Applied Corrossion Technology, UAE

"I am already dealing with KPIs at my job, but they are customer driven. The course offered a perspective on the process, how they can be implemented and how they can improve your business, even if KPIs already existed at corporate level."

Richard Lee Becerra Jr., AMMROC, UAE

"The content of the program is really to the point and easily coustomised to the needs of the Oil and Gas Industry."

Snehal Kaware, Takreer, UAE

"I highly recommend this course to anyone who is willing to apply KPs in their organisation; it is definitely the best course in terms of content and delivery."

Anfal Al Qumaish, The Institute of Public Administration, UAE

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