If your organization needs support in the implementation phase (for either a performance management system in customer service or other customer service processes or instruments) our specialists can offer you consulting. We will make sure that the framework (which proved its efficiency in multiple organizations) is adjusted to the specific needs of your industry or area of expertise and will overcome the expected change rejection reactions of the employees (commonly met in most organizations).
Online Purchasing Instructions
Choose a product and add it to the cart
Add more products or proceed to checkout
Fill in all the information and finalize the order
Check your email for confirmation and details
Filter
Now Shopping by
Shopping Options
- Category Root Catalog Remove This Item
- Industry N/A Remove This Item
Functional Area
- Accounting 7 items
- Corporate Services 2 items
- CSR / Sustainability / Environmental Care 3 items
- Finance 10 items
- Governance, Compliance and Risk 5 items
- HSSE 1 item
- Human Resources 35 items
- Information Technology 10 items
- Knowledge & Innovation 18 items
- Marketing & Communications 15 items
- Online Presence – eCommerce 3 items
- Portfolio & Project Management 9 items
- Production & Quality Management 4 items
- Sales & Customer Service 10 items
- Supply Chain, Procurement, Distribution 19 items
- N/A 295 items
Practice domain
- Balanced Scorecard System 15 items
- Benchmarking 11 items
- Customer Service 11 items
- Data Analysis 13 items
- Data Visualization 3 items
- Employee Performance 51 items
- Innovation Performance 10 items
- Performance Improvement 101 items
- Performance Measurement 150 items
- Personal Performance 6 items
- Strategy and Business Planning 8 items
- Supplier Performance 7 items
- N/A 60 items