We offer design or feedback for your organization’s customer satisfaction measurement tools (surveys). Moreover, should your organization need it, we can also take care of the survey administration and processing. Last but not least, we can offer consulting on customer loyalty and advocacy measurement techniques (using the NPSR measuring system).
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- Balanced Scorecard System 33 items
- Benchmarking 6 items
- Customer Service 4 items
- Data Analysis 8 items
- Data Visualization 3 items
- Employee Performance 26 items
- Innovation Performance 6 items
- Performance Improvement 56 items
- Performance Measurement 43 items
- Personal Performance 6 items
- Strategy and Business Planning 7 items
- Supplier Performance 4 items
- N/A 28 items
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