KPI of November: % Customer retention

To provide a glimpse into the use of KPIs in practice, The KPI Institute has launched a new collection of infographics, aimed at sharing The KPI Institute’s valuable knowledge regarding the use of KPIs in measuring performance. Each KPI of the Month Infographic sheds light on a specific KPI by clarifying its terminology and addressing the most challenging aspects of using it in terms of profile, calculation, Balance Scorecard focus, data profile, targets, and in-practice recommendations. The KPI of the Month Infographic is a valuable resource for practitioners, academics, and consultants who are professionally engaged with the Performance Management discipline.