Certified KPI Professional
Introduction
KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.
This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the real business environment.
5 Benefits
- Support decision making by accessing relevant performance data;
- Use pre-populated tools to facilitate the implementation of a KPI Measurement Framework in your organization by receiving 10+ templates used in working with KPIs;
- Access an innovative learning experience based on a 3 stage educational process;
- Obtain premium recognition as a Certified KPI Professional by completing a unique international learning program;
- Expand your business network by becoming a member of the international Certified KPI Professionals Community.
Learning objectives
- Differentiate between objectives, KPIs and initiatives;
- Understand KPI selection in different contexts;
- Apply best practice techniques to KPI selection;
- Document KPIs in a standardized template;
- Learn when and how to use benchmarking in target setting;
- Optimize the KPI activation and data gathering process.
Evaluation
The certification process is finalized when completing all stages of the learning experience. You will receive a:
- Certificate of Attendance: after participating at the three days of on-site training course;
- Certified KPI Professional diploma: after you have successfully completed all of the three stages of the learning experience.
Day 1 - A standardized approach to KPIs
The world of KPIs
- Challenges in performance measurement;
- The value added by KPIs;
- KPIs concept map;
- Governance;
- Organizational levels.
Understanding KPIs
- KPI related terminology;
- SMART objectives decomposed;
- KPI lifecycle.
KPI typology
- Leading vs. lagging KPIs;
- Qualitative vs. quantitative KPIs;
- Efficiency vs. effectiveness KPIs.
KPI Taxonomy
- Interdisciplinary systemic worldview;
- KPI use case scenarios;
- KPI DNA map.
Day 2 - KPI selection and target setting
KPI Selection
- KPI selection for organizational scorecard;
- KPI selection sources;
- KPI selection techniques.
KPIs Alignment
- KPI alignment approaches;
- KPI selection for corporate scorecard;
- KPIs cascaded to functional area.
KPI documentation
- KPI documentation form functions;
- KPI documentation form design;
- KPI documentation process;
- Organizational KPI libraries.
Working with targets
- Target setting process;
- Challenges in working with targets;
- Weights and indexes;
- Negative behaviors when setting targets.
Day 3 - Data gathering and visualization
Data gathering
- Data quality dimensions;
- KPI reporting data sources;
- KPI activation tools;
- KPI activation techniques;
- Working with data custodians;
- Data collection methods.
Data visualization
- Guidelines to designing efficient templates;
- Usability in terms of visual design;
- Scorecard and dashboard design.
Review and evaluation test
- Course review;
- Certification Exam.
|
"The KPI Institute has provided us with an excellent KPI program which was tailored to the needs of our organization. We highly recommend The KPI Institute’s educational programs." Ahmed Alsaheel, Salehiya Medical, Saudi Arabia |
|
"The KPI course has changed the way of measuring performance of many elements in my everyday life." Ihab Najeeb Abuziyad, Salehiya Medical, Saudi Arabia |
|
"Adrian was brilliant! Because everyone who attended the course came from a broad spectrum of industries and had different experiences and knowledge on KPI's, Adrian managed to cover the basics and built up around that, so by the end of the course we were all at the same level." Maha Kharusi, Ernst & Young, Oman |
|
"Thank you very much for the very productive and informative workshop. Your talent and professionalism was superior and outstanding. Applying the general performance management process to Saudia Airlines specific environment has proven your capabilities to demonstrate the performance subject to any industry. I will not hesitate to recommend your services to anyone who needs the expertise. Thank you very much and I am looking forward to work with you in the future." Nizar M. Ashour, Saudi Airlines, Saudi Arabia |
| "I'm happy to be introduced in the world of KPI's. I gained knowledge about the terms of performance management and the essential tools for a company to use in order to achieve its goals. I will spend a great effort to integrate this methodology in my company." Ayhan Aydoğmuş, Roketsan, Turkey |
| "I was really happy participating in this course. I liked the course instructor's style in trying to give us all the knowledge and skills related to the course." Ragheb Al Qirshi, Supreme Council of Health, Qatar |
Online Purchasing Instructions
Choose a product and add it to the cart
Add more products or proceed to checkout
Fill in all the information and finalize the order
Check your email for confirmation and details