Certificate in HR Management

Day 1

Session 1: The Human Resource Profession

• Exploring the HR profession and its accelerating growth;
• Identifying the current challenges in the HR profession and strategies for overcoming the challenges;
• Understanding HR’s role within the organization ǽ Identifying "where to start" if new to the HR profession;
• Creating a strategically-aligned HR department to drive organizational results;
• Strengthening your relationship as a business partner and compliance expert;
• Leveraging HR technology to create efficiencies, eliminate time-consuming manual processes, and improve HR's effectiveness;
• How to add maximum value;
• Interactive Exercise: How to Influence the boss—and keep the organization out of trouble.

Session 2: Employee Relations

• The basic principles for providing a high-performing organization with a robust culture;
• Benefits of creating a well-written employee handbook with clear policies;
• Understanding generational and cultural diversity and U.S. demographic shifts;
• Determining the root causes of your employee complaints;
• Learning how to handle employee relations' issues - and how to diplomatically "push back" on issues that other leaders need to own;
• Learning the techniques to encourage employees to manage their peer and supervisory relationships;
• Understanding how HR’s involvement could tread on other’s turf, creating conflict;
• Identifying strategies to coach, mentor, and develop supervisors and managers to facilitate more positive employee relations.

Session 3: Labor & Employment Law

• Learning the “Alphabet Soup” of Compliance;
• In-depth review Civil Rights Act and anti-discrimination and harassment laws and religious accommodations;
• Understanding the National Labor Relations Act and collective bargaining;
• Understanding employer obligations regarding when to conduct workplace investigations;
• Interactive Exercise: Various exercises on materials learned in this section.

Session 4: Understanding the definition of a qualified disability

• Understanding your compliance obligations and how to avoid legal land mines;
• Learning how to create compliant job descriptions to minimize the risk of discrimination claims;
• Dealing with the balancing act of providing reasonable accommodations while also managing the business;
• Handling “sticky issues” such as declining employee performance, absenteeism, and unreasonable requests;
• Interactive Exercise: Reasonable Accommodation.

Session 5: The Family and Medical Leave Act 

• Understanding your compliance obligations;
• Learning how to handle personal time off (PTO), vacation, sick pay, and workers’ compensation;
• Learning the basics of documentation ǽ Dealing with the challenges and headaches of documentation;
• Implementing strategies to control and investigate abuse

Day 2:

Session 6: Talent Acquisition Compliance

• Minimizing the risk of negligent hiring—conducting thorough background checks;
• Understanding the do’s and don’ts of applicant screening to avoid violations;
• How to handle applicants who have been arrested or have a criminal conviction;
• Understanding retention requirements;
• Understanding general HR recordkeeping;
• Interactive Exercise: How to avoid common mistakes.

Session 7: Best Practices In Talent Acquisition

• Understanding Job Design and why a poor design = bad hires;
• Understanding where to find top talent and passive job seekers;
• Using an Applicant Tracking System (ATS) to improve efficiency and effectiveness;
• Implementing screening processes that accelerates the hiring process and minimizes the loss of top applicants;
• Learning the most effective interview processes to hire the right talent for the right positions;
• Understanding how to work with search firms and staffing agencies;
• Ensuring the interview questions you ask are not creating legal liability.

Session 8: Orientation And On-Boarding

• Understanding why most orientation programs are ineffective in retaining talent;
• Learning how to create a strategic orientation program that drives results and an ROI for the organization;
• Setting performance expectations (from Day 1) and introducing new hires to performance measurements;
• Learning how to create a sense of affiliation and reduce new hire anxiety;
• Contemporary strategies for employee on-boarding – knowing how and when to leverage technology in the process;
• Learning how to involve leadership in the on-boarding process—and why HR should not own the entire process.

Session 9: Compensation / Total Rewards

• Understanding the Total Rewards model;
• Understanding contemporary strategies in designing compensation systems;
• Learning why variable compensation is growing in popularity;
• Understanding how to implement “checks and balances” with variable compensation plans ǽ Identifying issues such as salary compression and how to handle pay inequity issues;
• Learning total rewards strategies – work-life programs, employee development, performance management, and creating career opportunities.

Session 10: Performance Management

• Learning contemporary strategies that are revolutionizing the performance review process;
• Understanding what’s working - and not working - in performance management;
• Understanding behavioral competencies, behavioral anchors, and why calibration is critical;
• How to get leaders involved in the process and buy-in that managing performance really is their job;
• Handling performance management challenges such as sugar-coating and “no one’s perfect”;
• Learning how to conduct an alignment meeting with leaders to ensure fairness and consistency;
• Beyond reviews: understanding the action steps to effectively manage employee performance;
• Interactive Exercise: Transforming Performance Management.

Program Wrap-Up: Developing your HR Career

• Determine current level of career satisfaction using the career continuum tool;
• Understanding your current role and what it will take for you to be more strategic;
• How to effectively plan your HR career and how to leverage your resources;
• Beyond the Program: Creating a personal and professional action plan to get you from here to there.

Corina Neagu

Human Resources, Recruitment and Retention

For more than 20 years, Corina’s passions were to help people go beyond their limits and take their life to a superior lever – no matter how successful they are – in business, career, personally, through career advice, personal and employer branding, HR marketing, mentoring, training.

As a writer, Corina has written hundreds of articles for many collaborations from online or print publications such as: Cariere Online, HR Manager, Catchy, Angajatorulmeu.ro, Forbes, Ziare.com, Sportescu, Revista Junior Sport etc. I have also written a book called #Despre oameni si experiente# in 2013.

As a trainer, she received good feedback from participants and she is passionate about her work. Corina creates her own materials, she encourages participants to test their knowledge, limits, to share their knowledge and to learn from others as much as they can. Corina has more than 1000 days of HR training delivered in Romania during the last 10 years and Asia - Singapore, Dubai, Kuala Lumpur, Bangkok during the last 2 years.

Main topics covered for the training courses: Recruitment & Selection; Compensation & Benefits; HR Business Partner; Internal Communication; Labor law; Career counseling; Organizational development; Employer branding etc.

As an HR Manager, Corina has supported, educated, developed teams and individuals based on her competencies and skills in HR, business, management, but also through her events, articles, trainings, personal or professional recommendations given in the companies she worked with: Nestle Romania, Alison Hayes, Securitas Romania, EBS.

As an HR Consultant, she has helped companies to organize their HR Departments better, Corina has conducted HR audits, she has recruited the necessary personnel covering positions from juniors to CEOs, she has created policies and procedures and development programs and she has delivered customized trainings. Some of her major clients include: http://dare.com.ro/portofoliu/ - Auchan, Dona Kyros, Skela, Policolor, Prisum, Rentrop & Sraton, Business Days, British School of Bucharest etc.

As a recruiter, Corina has hired hundreds of people during the last 10 years, on many positions in different industries, she has built and developed teams.

As a volunteer, one of the things she loves most is to be involved in the community. She is a volunteer of Romanian Association against AIDS since 1992 and she has participated in many charity actions.

As a business person, Corina has strong influencing skills at executive level. She inspires credibility and respect resulting in effective and long term partnerships. Also, she has founded two consulting companies: 4ree – www.4tree.ro in 2014 and Development Advice & Resources in 2016 – www.dare.com.ro.