Certificate in Employee Performance Management Maturity Assessment

Module 1.1 -Employee Performance Management Essentials

• Employee Performance Planning
• Employee Performance Measurement
• Employee Performance Review
• Employee Performance Improvement
• Performance Recognition
• Governance & Communication 

Module 1.2 - Performance Culture Essentials

• Communication, Leadership & Buy-in
• Innovation & Engagement
• Learning & Knowledge Sharing
• Happiness & Well being
• Governance & System Integration

Module 2 - Performance Management System (PMS) Audit

• Key Terminology
• Audit Typology
• Audit Principles
• The Role of PMS Audit
• Governance
• Audit Objectives, Scope, and Criteria
• The PMS Audit as a Project
• The PMS Audit as a Process

Module 3 - Maturity Assessment Methodology

• What are Maturity Models?
• Integrated Performance Management Maturity Model
• Assessment Methdology
• Maturity Levels:
• Employee Performance Management Maturity Levels
• Performance Culture Maturity Levels

Module 4 - Evidence-based Assessment

• Data Collection for Evidence-based Assessment
• Documents Presentation - Employee Performance Management
• Documents Presentation - Performance Culture
• Documents Presentation - General Management Tools
• Documents Sampling
• Documentation Tutorial

Module 5 - Perception-based Assessment

• Data Collection through Survey
• Data Analysis for Survey Results
• GPA Unit Online Platform for Assessment - Tutorial

Module 6 - Interviews

• Interview Guide Development
• Conducting Interviews

Module 7 - Data Analysis

• Data Consolidation: Documents, Survey, and Interviews
• Final Maturity Score Interpretation
• Data Interpretation Case Study

Module 8 - Audit Outputs

• Audit Outputs and Communication
• Audit Report Structure
• Audit Conclusions and Recommendations
• Roadmap for Continuous Improvement

Module 9 - Course review

• Course Review

Cristina Mihăiloaie

GPAU Accredited Assessor - Master Level

Head of Innovation and Product Design, Global Performance Audit Unit (GPAU)

Cristina Mihăiloaie is a passionate Strategy and Performance Management Expert. Her professional views are shaped by over a decade of practice in research, advisory, and training in this field.

As part of the founding team at The KPI Institute, Cristina has led the Research Division and overseen research programs like Top 25 KPIs Series, State of Strategy and Performance Management Practice, and Government Services Index. She was involved directly in developing best practices included in certification programs or integrated into advisory methodologies.

The Integrated Performance Maturity Model by GPAU is among the most complex frameworks developed and improved throughout years under her lead and contribution merging academic research with practitioner expertise.

Advocating for impactful strategy planning and performance management worldwide, Cristina has advised organizations from North America, Europe, and the GCC on how to successfully integrate best practices in local contexts. She has delivered over 1,000 hours of advisory and training for executives across industries: financial institutions, utilities, telecommunications, professional services, and holding companies.

Cristina is a Master Trainer since 2014, authorized by Association for Talent Development, USA.

Benefits:

• Design the right employee performance management cycle.
• Identify the system characteristics at each maturity stage.
• Create a diagnosis analysis for employee performance management practices.
• Access for one time only, the full Employee Performance Management System Maturity Model to assess an organization of your choice.
• Enjoy the additional video lectures related to building a performance culture.

How can I use my micro-certificates to obtain the Certified Performance Management Systems Audit Professional Diploma?

Any professional who has obtained a micro-certificate from The KPI Institute for one or more courses listed below in the last 12 months is eligible for the bridging program.

1-Certificate in Strategy Planning Maturity Assessment.

2-Certificate in Performance Measurement Maturity Assessment.

3-Certificate in Performance Improvement Maturity Assessment.

4-Certificate in Employee Performance Management Maturity Assessment.

The bridging program enables learners to get certified as Performance Management Systems Audit Professionals without going through the entire curriculum of the Certified Performance Management Systems Audit Professionals as some of the content has already been covered in the micro-certifications obtained. In addition to skipping parts of the training content, the learners also enjoy a discounted fee from the total cost of the certification.

For a customized bridging roadmap and additional details, please contact: [email protected]

What is the difference between the face-to-face course and the online course?

The course structure is the same, regardless of the delivery method. However, the autonomy given by the self-paced instruction is balanced by the lack of live interaction with the facilitator and other participants while attending.

What are the prerequisites for taking a course?

There are no prerequisites required.

Who should I contact if I have questions throughout the course?

You can communicate with your instructor through the eLearning forum or by email. You are highly encouraged to use these modes of communication.

How do I register for an online course?

You can register for an online course the same way you would register for any training course organized by The KPI Institute.

If you enroll through The KPI Institute Marketplace, after paying the course fee, you will receive a confirmation email containing the instructions and the credentials to access your online course.

If you enroll by fax or telephone, you will also receive your confirmation and instructions by email.

Where and how can I access the e-learning content? Are there any limitations?

Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation email from our side will guide you through the process.

How can I download course materials?

Downloadable course materials are available on our eLearning Platform. These include course slides, assignment templates, and supplemental documents that will help you brush up or dive deeper into concepts within that course. However, video presentations are not available for download.

What kind of computer equipment do I need to take an online course?

Operating Systems: Windows 7 and newer, Mac OSX 10.6 and newer, Linux - ChromeOS.

Browsers: You must update to the newest version of whatever browser you are using. We recommend using Chrome, Firefox, or Safari, beta versions of browsers are not supported and Internet Explorer is problematic. Please make sure that your web browser has JavaScript and cookies enabled.

Who do I contact for technical support?

If you are experiencing technical difficulties, contact our Customer Service team: [email protected] or +61 3 9028 2223