Certificate in Credit Collection
In stock
Introduction
An intensive and content rich program to help you and your organization collect more money, quicker. However, a sale in not complete until the customer pays AND returns to deal with your firm again, paying on time in the future – the true ‘ART OF COLLECTIONS’.
The objective of this highly participative program is to ensure the attendees develop a systematic approach to one of their firm’s largest liquid asset after cash - tailored to their individual needs.
Key business benefits
- A systematic approach to reduce a firm’s largest liquid asset after cash – tailored to individual needs;
- Hire and train the right people with a reduced investment of time and money;
- Increase in credit sales;
- Reduction in irritation and complaints from Customers.
Skills Acquired
- Learn why writing "best letter or email does not matter if you don't follow five key guidelines first;
- Find out and create your list of words and phrases to avoid;
- Discover and develop a ‘special voice’ to use when talking to your customer on the telephone;
- Find out the two major mistakes made in the collection business – sometimes by seasoned professionals who should know better;
- Determine why ‘your’ customers are not paying you on time, as agreed;
- Learn how to write an effective e-mail or letter, including words and phrases to avoid;
- Set up your guidelines for training or re-training your collection team to quickly bring them to a high level of performance.
Learning objectives
- Discover what collections ‘really’ is about when you learn the Standards of the Profession;
- Communicate simply and effectively with the written and spoken word on sometimes delicate and difficult subjects;
- How to grapple and overcome ANY excuse your client will use for delay of payment in full;
- How to work ‘with’ your sales team;
- Tailor your approach to specific customers and types of customers;
- Master key negotiation skills to shorten the collection timeline.
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