Certificate in Credit Collection

In stock


Introduction

An intensive and content rich program to help you and your organization collect more money, quicker. However, a sale in not complete until the customer pays AND returns to deal with your firm again, paying on time in the future – the true ‘ART OF COLLECTIONS’.

The objective of this highly participative program is to ensure the attendees develop a systematic approach to one of their  firm’s largest liquid asset after cash - tailored to their individual needs.

Key business benefits

  • A systematic approach to reduce a firm’s largest liquid asset after cash – tailored to individual needs;
  • Hire and train the right people with a reduced investment of time and money;
  • Increase in credit sales;
  • Reduction in irritation and complaints from Customers.

Skills Acquired

  • Learn why writing "best letter or email does not matter if you don't follow five key guidelines first;
  • Find out and create your list of words and phrases to avoid;
  • Discover and develop a ‘special voice’ to use when talking to your customer on the telephone;
  • Find out the two major mistakes made in the collection business – sometimes by seasoned professionals who should know better;
  • Determine why ‘your’ customers are not paying you on time, as agreed;
  • Learn how to write an effective e-mail or letter, including words and phrases to avoid;
  • Set up your guidelines for training or re-training your collection team to quickly bring them to a high level of performance.

Learning objectives

  • Discover what collections ‘really’ is about when you learn the Standards of the Profession;
  • Communicate simply and effectively with the written and spoken word on sometimes delicate and difficult subjects;
  • How to grapple and overcome ANY excuse your client will use for delay of payment in full;
  • How to work ‘with’ your sales team;
  • Tailor your approach to specific customers and types of customers;
  • Master key negotiation skills to shorten the collection timeline.

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