A Balanced Scorecard System Approach in the Healthcare Sector

Summary outline of the webinar

This webinar will provide the audience with valuable insights about the implementation of a Performance Management System based on the Balanced Scorecard approach. Such implementation will be discussed in the context of the Healthcare Sector.

The key focus of the webinar will be to reveal and analyze real-case scenarios of implementing a PMS within a Hospital facility, starting from the selection of the Key Performance indicators. Moreover, a second case study will describe the utilization of Lean Management techniques to ensure healthcare Quality Improvement in the Department of Cardiology of a Healthcare facility.

Main topics covered

• Healthcare Performance Measurement;
• Performance Management tools in the Healthcare Sector;
• Balanced Scorecard System Architecture;
• Healthcare Performance Case Studies.

Key Learning Points

• Understand how Performance Measurement is applied in the Healthcare sector;
• Get a grasp of the four perspectives of the Balanced Scorecard: Financial, Customer, Internal Processes and People, Learning and Growth;
• Develop a Balanced Scorecard for a Healthcare Facility;
• Acknowledge and apply best practices from real case scenarios used in Healthcare Sector.