Certified Performance Management Professional - Online Course

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The course provides a strong foundation towards improving performance in different scenarios, by presenting relevant tools, processes and techniques meant at closing the performance gap.

This training course presents 6 pillars that need to be applied in order to ensure performance management, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

These six pillars are then applied in 12 scenarios, starting from different levels across the company (organizational, divisional, departmental and employee performance management), to diverse capabilities (project, process, quality and customer service performance management), and different stakeholders (suppliers, Joint Ventures, Board and personal performance management).

Bonus: Premium subscription on smartKPIs.com - Available for 6 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted and one research report from the Top 25 KPIs series.

3 Key business benefits

  • Experience the real business applicability of theoretical concepts, by applying 6 performance management pillars in 12 different scenarios;
  • Manage poor performance in a measurable and effective manner through corrective actions and initiative management;
  • Improve the organizational decision making process by experiencing a variety of business scenarios.

5 Benefits

  • Improve performance at all levels, by identifying and addressing specific challenges;
  • Develop and maintain a functional Performance Management System;
  • Enhance the decision making process by using relevant data;
  • Nurture a performance culture;
  • Receive a premium recognition of your expertise in performance management granted by The KPI Institute.

Learning objectives

  • Understand the Performance Management System architecture;
  • Rigorously conduct the data analysis process;
  • Get insights on best practices in reporting KPIs;
  • Practice performance review meetings;
  • Systematize the tracking of implemented initiatives to address the objectives set;
  • Gain practical experience in recalibrating the Performance Improvement System;
  • Discover how to build a performance culture;
  • Practice performance improvement in 12 different scenarios.


The certification process is finalized only when you complete all of the 3 stages of the learning experience. You will receive the Certified Performance Management Professional diploma after you have successfully completed all of the 3 stages of the learning experience. This certifies the skills and knowledge related to performance management field.


Module 1 - Introduction to the Performance Management Framework

  • The Performance Management terminology;
  • The Performance Management System governance;
  • The Performance Management System architecture;
  • The Performance Management processes.

Module 2 - Performance management scenarios

  • Levels: organizational, divisional, departmental and employee performance;
  • Capabilities: project, process, quality and customer service performance;
  • Stakeholders: supplier, Joint Ventures, Board and personal performance.

Module 3 - Data analysis

  • Data quality dimensions
  • Levels of data analysis;
  • Business analysis techniques.

Module 4 - Data reporting

  • Report compilation process and rules;
  • Performance reports in practice;
  • Performance report communication channels.

Module 5 - Decision making

  • Data based decisions;
  • Decision making scenarios;
  • Performance review meetings;
  • Commonly used techniques in decision making
  • Effective follow up of performance review meetings.

Module 6 - Initiative management

  • Tools for initiative management;
  • Initiatives documentation form;
  • Monitoring the initiatives implemented.

Module 7 - Learning and improvement

  • Performance Management lifecycle and strategy review;
  • Capability Maturity Models;

Module 8 - Building a performance culture

  • Change management;
  • Communication;
  • Comprehensive Performance Management System;
  • Dedicated capability;
  • Compensation
  • Gamification.

Module 9 - Use 6 Performance Management pillars in 12 scenarios

This module is entirely dedicated to practice the performance management pillars across the 12 scenarios:

  • Levels: organizational, divisional, departmental and employee performance;
  • Capabilities: project, process, quality and customer service performance;
  • Stakeholders: supplier, Joint Ventures, Board and personal performance.



Andreea Vecerdea is the Head of Strategy and Performance at The KPI Institute, the global authority on Key Performance Indicators research and education. Under her supervision, the Performance Management System implemented across the organization is maintained functional at organizational, departmental and individual level.

As a consultant, Andreea holds valuable experience in performance management, as she was in charge of implementing and reviewing a number of Performance Management architectures for international clients from industries as varied as petrochemicals, public sector, health and professional services.

As an accredited trainer, Andreea facilitated several courses in the performance management field, as “Certified Key Performance Indicators Professional”, “Certified Performance Improvement Professional” and “Certified Employee Performance Management Professional”. Also, she participated at a number of international Conferences, where Andreea facilitated workshops dedicated to performance management. Among the most significant events are the 11th HR Metrics Summit 2014, Orlando, Florida and the 4th Performance Management Conference 2014, Sibiu, Romania.

Her research activity in the performance management field materialized in the documentation of over 500 KPIs from 16 functional areas and 25 industries and the development of publications: ”The KPI Compendium”, “The KPI Dictionary”  Volume 1 and Volume 2, ”Top 25 KPIs in 2011-2012” Report Series and the study “Performance Management in Romania 2012”. 

Her studies acquired both at national and international level include a Bachelor in Finances and Banks, a Master in Finances (Lucian Blaga University of Sibiu) and a Certificate in International Business and Management Studies (Saxion Hogescholen Deventer). Her professional development is completed by the participation at a series of conferences in the Performance Management field, Balanced Scorecard and Key Performance Indicators, as well as the completion of the Master Trainer Program facilitated by The Association for Talent Development (ATD).

What is the difference between the face-to-face course and the online course?

The course structure is the same, regardless of the delivery method. However, the autonomy given by the self-paced instruction is balanced by the lack of live interaction with the facilitator and other participants while attending.

What are the prerequisites for taking a course?

There is no prerequisites required.

Who should I contact if I have questions throughout the course?

You can communicate with your instructor through the eLearning forum or by email. You are highly encouraged to use these modes of communications.

How do I register for an online course?

You can register for an online course the same way you would register for any training course organized by The KPI Institute.

If you enroll through The KPI Institute Marketplace, after paying the course fee, you will receive a confirmation email containing the instructions and the credentials to access your online course.

If you enroll by fax or telephone, you will also receive your confirmation and instructions by email.

Where and how can I access the e-learning content? Are there any limitations?

Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation email from our side will guide you through the process.

How can I download course materials?

Downloadable course materials are available on our eLearning Platform. These include course slides, assignment templates and supplemental documents that will help you brush up or dive deeper on concepts within that course. However, video presentations are not available for download.

What kind of computer equipment do I need in order to take an online course?

Operating Systems: Windows 7 and newer, Mac OSX 10.6 and newer, Linux - chromeOS.
Browsers: You must update to the newest version of whatever browser you are using. We recommend using Chrome, Firefox or Safari, beta versions of browsers are not supported and Internet Explorer is problematic. Please make sure that your web browser has JavaScript and cookies enabled.

Who do I contact for technical support?

If you are experiencing technical difficulties, contact our Customer Service team: office@kpiinstitute.org or +61 3 9028 2223

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