In order to better assess the level of the service delivered by your organization, we recommend the undertaking of a mystery shopping evaluation. Based on your business’ typology, we will propose a set of standards for the evaluation. You can add or eliminate evaluation criteria, depending on your needs.
The evaluation can be:
- Face to face
- Over the telephone
The outcome of this process will be a report with the major findings (standards met + comments), as well as the transcriptions of the phone / chat conversation with your customer service people. The report will also include recommendations for service improvement.
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